Frequently Asked Questions
Ordering & made-to-order timeline
How long does an order take to make?
Ready-to-ship pieces leave our studio within 2 business days. Made-to-measure pieces take 10 to 14 business days to stitch to your measurements. Bridal pieces and full bridal commissions take 4 to 6 weeks, or the timeline stated on the product page. Business days run Monday to Saturday, excluding Indian public holidays.
When should I order for an event?
Place bridal and made-to-measure orders at least eight weeks before the event, to allow for stitching and shipping.
Can I get a custom size?
Yes. Our size chart covers XS to XXL. For a fit outside that range, or measurements taken to your body, book a private video consultation with our stylist; see "How do I book a styling consultation?" below.
Shipping & delivery
Where do you ship?
Within India and internationally.
How long does delivery take once my order ships?
Metro India (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 3 to 5 business days. Rest of India: 5 to 8 business days. UAE, Singapore, and other Middle East / South Asia destinations: 3 to 5 business days. US, Canada, UK, Australia, and the EU: 5 to 9 business days. We ship domestically via Delhivery and Bluedart, and internationally via DHL Express. You'll get a tracking link by email once your order dispatches.
Do international orders include duties and taxes?
No. Import duties, customs charges, and local taxes are not included in the price you pay at checkout. DHL or your local customs authority collects these on delivery.
Can I collect my order in person?
Delhi-NCR customers can arrange pickup at our boutique: 'Moment', 1st Floor, Khasra No. 138, Sultanpur, M.G. Road, New Delhi 110030. Monday to Saturday, 11:00 to 19:00 IST. Closed Sunday.
What if my shipment is delayed or lost?
Contact us if delivery runs past the windows above. If a carrier confirms a shipment lost in transit, we issue a full replacement subject to stock, or store credit at our discretion. If a shipment is returned to us after repeated failed delivery attempts, an incorrect address, or a refused delivery, redelivery cost is the customer's responsibility.
Returns, exchanges & alterations
Can I return or exchange my order?
No. Every piece is made to order and handcrafted for you, so once an order is placed we don't offer exchanges or returns.
What if the fit isn't right?
We're happy to help with alterations. Contact us at houseofkarmahofficial@gmail.com or +91 98108 21913 to arrange this.
Payment
What payment methods do you accept?
All orders are prepaid; we don't offer cash on delivery. Card details are submitted through encrypted checkout and are never stored in your account.
Are prices shown inclusive of tax?
For domestic (India) orders, prices at checkout include applicable Indian taxes. For international orders, checkout prices don't include destination-country duties or taxes; see "Do international orders include duties and taxes?" above.
Styling & consultations
How do I book a styling consultation?
We offer a private video session with our stylist: see the drape, embroidery, and fall of a piece on camera, and get guidance on sizing, colour, and delivery timelines. Message us on WhatsApp at +91 98108 21913, or use the booking option on our Book an Appointment page.
Contact
How do I reach House of Karmah?
Email houseofkarmahofficial@gmail.com, call or WhatsApp +91 98108 21913, or use the contact form on our Contact page. We're available Monday to Saturday, 11:00 to 19:00 IST.